What you receive
before you pay us.
Before you pay YETO anything, you receive a written confirmation pack. It shows that a hospital has reviewed your records and can see you, what the hospital proposes and estimates it will cost, how long you will be in China, and exactly what our fee covers. Your first payment is due only when you have read and signed it.
What is in the pack
| Section | What it tells you | Comes from |
|---|---|---|
| 1. Your records | What the hospital has received, what is still missing, and which tests it will repeat on arrival. | YETO |
| 2. Hospital acceptance | Hospital and department, written confirmation date, first appointment and admission date. | The hospital |
| 3. Initial plan | What the hospital proposes, what it still needs to assess in person, and what could change the plan. Your questions to the doctor, answered as a recording with a written translation. | The hospital’s doctors, translated by YETO |
| 4. Estimated hospital costs | The estimated range, what it includes and leaves out, the admission deposit, accepted payment methods, and how changes are handled. | The hospital’s written estimate |
| 5. Time in China | Arrival date, expected hospital stay, days nearby before flying, visa route, hotel and airport pickup. | The hospital and YETO |
| 6. YETO fee and scope | Our fee for your case, the three payments, what is and is not included, and refund terms. | YETO |
| 7. Insurance and payment | Whether your insurer covers treatment abroad, any pre-approval, and the documents you need to claim. | You and your insurer |
| 8. Your contacts | Your coordinator, the hospital’s international department and your family contact. | YETO |
| 9. Going home | Discharge documents in English, follow-up with the hospital, and handover to your doctor at home. | The hospital and YETO |
What signing means
- It means you agree to our fee, scope, payment schedule and refund terms. Your first payment, 50% of our fee, is due when you sign.
- It does not mean you consent to treatment. That is between you and the hospital, after its doctors have assessed you.
- You can say no. If the plan, dates or estimate do not suit you, you do not sign and you owe us nothing.
Example: a fictional knee replacement case
Mr. A., from the United States, has a specialist’s letter recommending a right knee replacement. After the hospital reviews his X-rays and letter, his pack shows:
| Item | In his pack |
|---|---|
| Hospital acceptance | Orthopaedic team at a Shanghai hospital’s international department; first appointment 11 January, admission 12 January |
| Initial plan | Right total knee replacement, subject to the pre-operative check; postponed if the check finds surgery unsafe |
| Hospital estimate covers | Pre-operative check, surgery, implant, anaesthesia, six nights in hospital, in-hospital medicines and physiotherapy |
| Not covered | Outpatient physiotherapy after discharge and any extra nights |
| Time in China | Arrive 10 January; about 10 days nearby after discharge, until the surgeon says he is fit to fly; changeable return ticket |
| Visa route | S2 visa with the hospital’s invitation letter; his wife named as companion |
| YETO fee | US$3,500: US$1,750 on signing, US$1,050 after check-in, US$700 after treatment |
| Going home | English discharge summary and X-rays, video follow-up with the surgeon about six weeks after surgery, records sent to his US surgeon with his permission |
Frequently asked questions
Is the confirmation pack a quote from the hospital?
The cost section comes from the hospital’s own written estimate, which we attach. The pack puts it next to your dates, our fee and the contacts for your stay, so you can see the whole picture in one place. We translate it; we do not change it.
Can the hospital’s price change after I sign?
Yes. The hospital assesses you in person when you arrive, and its plan or price can change after that. If the hospital expects a new item or a higher cost, we tell you before it is done and ask for your OK, except where urgent care is needed. You pay hospital charges to the hospital directly.
Can I cancel after I have signed and paid?
Yes. We refund what you have paid us, minus only costs already paid on your behalf, such as hotel or airport transport. If nothing has been booked yet, you get everything back.
What if the hospital decides not to treat me after seeing me in person?
The hospital confirms from your records before you pay anything, but its doctors can still decide after examining you to postpone or not to go ahead. If that happens, we refund everything you have paid us, minus costs already paid on your behalf, such as hotel or airport transport.
Is signing the pack the same as consenting to treatment?
No. Signing means you agree to our fee, scope and payment schedule. Consent to treatment is given to the hospital, after its doctors have assessed you.
How long is the pack valid?
Usually 14 days, matching how long the hospital holds your dates. If you sign later, we re-confirm the dates and estimate with the hospital first.
Last updated: 10 November 2026.